1. Our 10-year promise

Worlds Best Cables offers a voluntary 10-year replacement warranty on WBC cable assemblies covered by the warranty representation at the time of purchase, including eligible custom WBC cable assemblies. This is provided at no extra warranty charge. Coverage begins on the date of original purchase and runs for ten calendar years, unless the particular product was sold with a stronger or longer written promise. Historical customers retain the coverage advertised with their orders, including any wider 'all covered' wording applicable when they purchased.

This warranty is in addition to, and never instead of, statutory consumer guarantees and cannot exclude or reduce remedies for defective or non-conforming goods that the law provides. The 10-year warranty is separate from WBC's voluntary two-year Ultimate Series speaker-cable satisfaction return policy, which starts on the original date of purchase.

2. What is covered

The warranty covers a WBC cable assembly that fails to perform its intended audio interconnection function within the warranty period due to a defect in the assembly, workmanship, or components under normal intended use, including loss of continuity, defective terminations or solder joints and comparable failures. The advertised scope for a particular product at purchase controls if it is more favourable. The warranty is not a guarantee that a cable will improve every sound system's audible performance or equipment characteristics.

3. What is not ordinarily a covered manufacturing fault

Damage arising solely from deliberate destruction, material alteration by an unauthorised party, or use outside the product's expressly stated electrical/mechanical ratings is not ordinarily a manufacturing defect. Ordinary cosmetic scuffs that do not impair function are not, by themselves, evidence of functional failure. WBC will assess each claim fairly and will not invoke exclusions to evade a fault caused by its own manufacturing or a right mandated by law.

4. How to request replacement

Please submit the [WBC warranty claim form](https://shop.worldsbestcables.com/warranty/) or use [Contact Us](https://shop.worldsbestcables.com/contact-us/) with the purchase date, order number or other proof of purchase, cable model/SKU if known, contact details and a description of the problem. Proof of purchase is helpful and will be requested where reasonably available; WBC will fairly review alternative evidence rather than imposing an unnecessary absolute paperwork bar.

Our warranty team may request reasonable diagnostic information and, if needed, a return for inspection. We will tell you where to return the item. The advertised 10-year coverage is measured from the original purchase date.

5. Remedies if the claim is covered

For a valid claim within the warranty period, WBC will:

1. Replace the affected cable assembly with the same product, where reasonably available; or

2. Supply a functionally comparable replacement where the original product is no longer available, subject to the customer's mandatory rights; or

3. If neither replacement is reasonably available, refund the original price paid for the affected cable, as promised in WBC's existing published warranty.

Any stronger remedy required by applicable consumer law prevails, and WBC will honour the specific written promise applicable to the order. We will communicate the outcome and expected practical timeline promptly. Replacement does not shorten any remaining original warranty or statutory period; additional renewal of the warranty term applies only if required by law or expressly promised.

6. WBC pays return shipping for covered warranty claims

Under WBC's existing public warranty, WBC pays the necessary return shipping for covered claims. Contact the warranty team first to arrange a suitable tracked shipment or obtain shipping instructions. If WBC directs the customer to pay for the approved return shipment, please retain and provide the shipping receipt so that WBC can reimburse the authorised and reasonable cost. After the verified return, WBC will ship the appropriate replacement, or provide the promised refund if a comparable cable is not available, without charges prohibited by the warranty or applicable law.

We will not retrospectively add weight-based exemptions or other exclusions that contradict the warranty offered when the product was purchased. Any relevant customs and documentary requirements will be explained and handled fairly.

7. Consumer rights in different markets

United States: This voluntary warranty does not replace any legal implied warranties or rights that cannot be lawfully excluded. The applicable warranty disclosure and pre-sale availability rules must be followed. 

United Kingdom and EU/EEA: Statutory rights to conformity, repairs, replacements, price reductions or refunds operate separately, as applicable, regardless of WBC's voluntary warranty term. 

Australia: The following mandatory information applies to goods covered by the Australian Consumer Law (and must also accompany the goods in the required form):

> Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing here restricts consumer guarantees in any other market where they apply. The warranty contact, claims procedure, expenses, remedy and duration must appear on the warranty documentation delivered with goods in a market that requires it; a website-only statement may be insufficient.

8. Transfers and marketplace purchases

A claim may arise from purchases through WBC's direct store or an authorised independent marketplace where the product was sold with this manufacturer's warranty. WBC will assess proof of warranty eligibility fairly. Any lawful transferability or beneficiary rights depend on the promise given at sale and applicable consumer law; they are not retrospectively removed by this revision.

9. Contact and prior promises

Perstaff Precision Technologies (PVT) LTD 

No. 06A, Ring Road 2, KEPZ Road, Katunayake EPZ, Katunayake 11420, Sri Lanka 

support@worldsbestcables.com | https://shop.worldsbestcables.com/warranty/

The warranty applicable when goods were purchased governs prior orders. This proposed revised wording takes effect only for new sales after approval and publication, subject to mandatory law.

IMPLEMENTATION NOTE — REMOVE BEFORE PUBLICATION: obtain legal approval for exact coverage, including accessories and non-cable products; verify public 'all products' statements; confirm the public phone number; provide mandatory Australian paperwork with Australian shipments; verify that the warranty form stores claims securely and acknowledgements are delivered.