What if there is a problem with my order?

If there’s a problem with your order, the first thing to do is to contact us. We will take care of you, no matter what. The only policy we have is we’ll do whatever it takes to fix the problem and make you a satisfied and valued customer. Our dedicated team is here to help you.

What if I receive a defective product?

If you believe you’ve received a defective product, contact our support team via our online form, and we’ll respond quickly with assistance. The defective item will be replaced with no cost to you.

“No Hassle” Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-store credit, or you may exchange for another product within a fair amount of time from the shipping date (usually 90 days). The refund will be given to the payment-initiated media itself. For our Ultimate Series speaker cables, we provide a 2 year return policy – we provide this so you are able to fully test our speaker cables to your satisfaction.

How to Make a Return:

We’re sorry that our cable(s) did not work out for you. To make a return, visit our Contact Us page and fill out the form. It will be processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

• Please write the RA number on the shipping label and NOT on the product box itself.
• Please try to return in the condition they were received, including the documentation.
• Please use a shipping method that is trackable, such as FedEx or UPS.
• Remember that if your order was shipped for free under a free shipping promo, the cost of outbound shipping will be deducted from your return credit.
• We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.