1. Where we ship and which courier we use

WBC primarily uses FedEx for international courier shipping. We arrange deliveries to eligible destinations in North America, Europe, Asia, Oceania, the Middle East and other regions, subject to carrier availability, destination restrictions and applicable trade laws. Rates vary by delivery address, parcel weight and shipping service.

A country or region is eligible for direct ordering only if an applicable shipping method is available for the delivery address at checkout, or WBC expressly agrees a separate written quotation. A destination shown in historical promotional material does not itself guarantee shipping availability. We may decline or cancel an order that cannot lawfully or practically be delivered and will provide any refund required by law. We do not promise FedEx delivery to currently unserved or sanctioned destinations, including Syria and Yemen.

For customers needing a quotation for a location that is not covered at checkout, please contact us before placing an order. Courier networks and serviceable destinations can change.

2. Product availability and order preparation

All orders are subject to product, connector and component availability. Some WBC products are assembled or manufactured to order, so processing or production time may differ from courier transit time. If an item becomes unavailable after you order, we will advise you of the circumstances and expected timing when known and provide the cancellation, refund or other options required by applicable law.

If an order includes available and unavailable items, we may offer to ship the available part first and deliver the remainder when ready. We will communicate material changes to the expected schedule. We will not add an undisclosed second shipping charge for splitting an order. Any additional customer-paid delivery charge must be disclosed and accepted before it is incurred.

3. Shipping fees and how they are calculated

The standard shipping fee is based on applicable factors including the destination, weight, parcel dimensions, shipping zone, available carrier service and any published promotion. The shipping charge and order total presented at checkout, or in an accepted written quotation, are the basis of your order. WBC will not retrospectively impose a higher shipping fee without the disclosure and agreement required by law.

Certain locations or unusual parcels may incur remote-area, oversize or other additional carrier costs. Any such customer-payable amount must be included before checkout or separately agreed before a new charge is made. Import duties and destination taxes are addressed in Section 9.

4. WBC free or discounted shipping — orders of USD 150 or more

For eligible direct-store orders where the qualifying merchandise subtotal is at least USD 150, WBC's published free-or-discounted shipping programme is calculated as follows. In this section, S is the qualifying merchandise subtotal in USD (after any applicable product discounts, before shipping and taxes), and F is the standard otherwise-applicable shipping charge in USD:

• If S is below USD 150: the normal shipping charge F applies, unless another expressly advertised promotion applies.
• If S is at least USD 150 and 30% of S covers F: shipping is free (USD 0.00).
• If S is at least USD 150 but 30% of S does not cover F: WBC applies a 30% reduction to the actual shipping charge F, meaning the customer pays 70% of F.

For example, if qualifying merchandise is USD 150 and the normal shipping charge is USD 30, shipping is free because 30% of USD 150 is USD 45. If the normal shipping charge is USD 60, the customer instead pays USD 42 after the 30% shipping discount. Calculations are rounded in the checkout currency. The final charge displayed at checkout governs the order, subject to mandatory law and any expressly disclosed promotion terms.

5. Exclusive WBC PRO PEDAL shipping promotion

For a cart containing only the qualifying WBC PRO PEDAL guitar pedal patch cable with WBC MINI-BOLT GOLD product, including eligible variations or quantities of that product and no other merchandise, the same free-or-30%-discounted shipping calculation in Section 4 applies when the qualifying merchandise subtotal is strictly greater than USD 100.

If any other product is added to the cart, the special product-only threshold no longer applies and the usual USD 150 threshold governs. The special promotion does not automatically mean free shipping: the actual shipping fee is waived only when 30% of the eligible product subtotal covers that fee; otherwise, the actual shipping fee receives the 30% discount. The specific qualifying product is identified on its product page.

Special coupons, business quotations and other promotions may have separately disclosed conditions. Promotions cannot be changed retrospectively for an accepted order.

6. Dispatch, tracking and separate parcels

We will dispatch orders using the shipping service confirmed at checkout or otherwise agreed. Where tracking is available, the tracking reference may be included in your shipping email, order details or a separate update. An order may arrive in multiple parcels, particularly when it contains products with different preparation times. Please check the relevant tracking references and contact WBC if a package or line item appears missing.

7. Delivery estimates, delays and missed deadlines

Estimated dispatch and transit times depend on product availability, manufacturing lead time, the courier service, destination, customs clearance, weather, local operations and the number of parcels. Unless a guaranteed delivery date has been expressly agreed, estimates are not promises of delivery on an exact date.

We will communicate material delays when reasonably possible. Mandatory delivery rights take precedence over estimates or courier practices. If applicable law requires delivery within a particular period, or within a period expressly agreed with the customer, WBC will honour the associated legal remedies for delay, cancellation or refund. A courier delay does not automatically remove WBC's legal responsibilities.

8. Delivery, tracking discrepancies and transit risk

For consumer purchases, where mandatory law so requires, the risk of loss or damage remains with WBC until the goods reach the consumer or another recipient identified by the consumer. Different rules may apply where the customer independently selects a carrier not offered by WBC, or under a separately negotiated lawful business-to-business agreement.

If tracking states that your package was delivered but it has not arrived, contact us promptly with your order details. We will investigate with the courier and address the matter in accordance with applicable law. A tracking scan alone is not conclusive proof that WBC has fulfilled every legal delivery obligation.

9. Customs duties, VAT, GST and import-related charges

International deliveries may be subject to local customs duties, sales tax, VAT, GST, excise taxes, clearance fees or lawful carrier brokerage charges. Unless checkout or your written quotation expressly says that delivery is duty-paid or that specified charges are included, the recipient may be responsible for charges properly assessed by the destination authorities, to the extent those charges were adequately disclosed and can lawfully be charged to the recipient.

WBC remains responsible for collecting, paying or remitting taxes that applicable law requires WBC to handle. Amounts already collected by WBC for a particular charge must not be collected from the customer a second time. We will provide appropriate shipping and customs documentation; customers must provide accurate delivery and recipient information and cooperate with lawful customs requests.

10. Damaged, incorrect, missing or lost items

Please inspect your delivery when reasonably practical. If you discover transit damage, an incorrect product or missing items, contact WBC within seven (7) calendar days of receipt where reasonably possible so we can promptly investigate and preserve carrier-claim information. Retaining the packaging and providing photographs is helpful but does not automatically determine your rights.

The seven-day reporting request is not a deadline that cancels statutory consumer rights or an applicable WBC warranty. We will investigate and provide the remedy required by law, or by WBC's applicable voluntary warranty or contractual promise, without an improper charge. Please use our Contact Us page or email support@worldsbestcables.com.

11. Address changes, refused parcels and unclaimed shipments

Please contact us quickly if you need to correct a delivery address. Once a package has been handed to a courier, changes may be unavailable or may involve additional carrier charges. WBC will not charge you for correcting an address error caused by WBC. Any customer-payable change fee must be properly disclosed and agreed.

If a shipment is refused or cannot clear customs because of incorrect customer-supplied details or properly disclosed import charges, we may explain and seek reimbursement of reasonable, evidenced costs only where lawful. An order is not automatically forfeited, and refunds or cancellations remain subject to applicable law and the terms agreed at purchase.

12. Shipping charges when an order is returned or cancelled

For voluntary returns of non-defective goods outside statutory cancellation rights, original outbound shipping fees are generally non-refundable only to the extent permitted by applicable law and the disclosed Returns & Refunds Policy. Where an order received free promotional outbound shipping, a lawful, properly disclosed deduction of actual outbound shipping costs may apply to a voluntary return; however, it does not apply where mandatory law requires those charges to be refunded.

Where a package is lost, goods are defective or misdescribed, or the consumer exercises an eligible statutory cancellation or withdrawal right, WBC will refund shipping or return costs to the extent required by law. See our Returns & Refunds Policy and 10-Year Warranty for the applicable process.

13. Contact, policy updates and customer rights

For shipping quotations, tracking, partial orders, customs questions, damage claims or delivery problems, contact WBC Customer Support or email support@worldsbestcables.com. Please include your order number, destination, affected items and tracking details where available.

This policy applies to purchases made through WBC-controlled websites and should be read with our Terms & Conditions and Returns & Refunds Policy. Any mandatory consumer rights prevail over conflicting provisions. WBC may update this policy for future transactions but will not retroactively reduce rights or commitments that formed part of an earlier accepted order.