1. Our commitment and your legal rights

We want every customer to receive the products ordered, in the condition and specification promised. This Policy explains our voluntary change-of-mind return programmes and procedures for cancellations, damaged or defective goods, and refunds. Nothing in this Policy limits any mandatory cancellation, conformity, consumer-guarantee, chargeback or other rights applicable to a purchase. If the law in your country provides a stronger remedy, that law prevails.

Purchases made on Amazon, eBay or other marketplaces may also be subject to the marketplace's return process. Our voluntary manufacturer's warranty, where applicable, is separate from and additional to statutory remedies.

2. Standard 90-day returns on regular products

We want you to be completely satisfied with your WBC purchase. For new, non-custom products bought directly from WBC, our voluntary No Hassle Return Policy ordinarily accepts a return request within 90 days from the shipping date, for a refund of the purchase price, a mutually agreed exchange, or store credit if the customer chooses it. Contact us within that period; the original order confirmation and the shipping date help us verify eligibility. You are not compelled to accept store credit where a refund is available under the applicable terms or the law.

Please return the items in substantially the condition received, together with documentation where reasonably available. We recognise ordinary inspection and handling and will not impose packaging conditions that defeat mandatory rights. WBC will review genuine circumstances fairly, including where delivery delays materially reduced the period available to assess the goods. Orders purchased under an earlier or more generous offer retain that benefit, and statutory remedies remain unchanged.

3. Ultimate Series speaker cables: two-year satisfaction returns

For WBC Ultimate Series speaker cables, WBC offers a two-year return policy beginning on the original date of purchase (the purchase date stated in the WBC order confirmation or receipt) to allow customers to test the cables thoroughly in their own systems. This is an additional, voluntary satisfaction offer, not a replacement for the 10-year warranty or any statutory rights. A customer may contact us within two calendar years of the original purchase date to request a return and choose a purchase-price refund, credit or exchange, subject to any conditions clearly communicated when the original order was placed and the law applicable to that sale. We will honour any stronger promise made to existing customers.

4. Custom cables, connectors, panels and other made-to-order products

Custom-made cable and connector orders are not eligible for WBC's voluntary change-of-mind return programme, because they are manufactured to individual instructions. This also applies to genuinely bespoke panels, stage boxes and cable harnesses ordered to customer-approved specifications. Where a local law permits an exception to withdrawal rights for goods made to the consumer's specifications or clearly personalised, we rely on that exception only to the extent lawful and properly disclosed before sale. Standard catalogue options do not automatically qualify as bespoke for legal purposes.

The 10-year replacement warranty still applies to eligible custom cable products when defective. No custom-order restriction removes rights relating to defects, incorrect manufacture, nonconforming goods or misrepresentation. We will try to accommodate requests for cancellation or changes before production begins; any charges must have a lawful basis and be disclosed fairly.

5. Defective, damaged, incorrect or missing items

If you believe you received a defective product, use our [Contact Us form](https://shop.worldsbestcables.com/contact-us/) or [Warranty claim form](https://shop.worldsbestcables.com/warranty/). WBC's customer-service promise is to replace a qualifying defective product at no cost to the customer, subject to the existing warranty terms and any stronger consumer-law remedy. Where a refund or another remedy is mandatory, that remedy remains available. We will provide reasonable instructions and cover appropriate return shipping on valid covered claims under the published warranty.

If the outer package or its contents are damaged in transit, please contact us within seven days of receiving the shipment if reasonably possible. Earlier notice helps us investigate the carrier claim, but failing to report within seven days does not automatically extinguish warranty coverage or statutory rights. Provide your order number, description and any helpful photographs; no photographs are strictly required where not reasonably possible. We will investigate lost, incomplete or misdelivered consignments promptly.

6. Legal withdrawal rights for UK and EU/EEA consumers

Where applicable consumer legislation grants a statutory distance-selling withdrawal right, qualifying consumers may cancel without giving a reason within at least 14 days after delivery (calculated under the applicable legislation, including multi-parcel orders). The consumer should communicate an unequivocal decision to withdraw, by email or any withdrawal function provided on the website; using the model form below is optional. The customer generally must send the goods back within 14 days after giving notice. WBC will refund amounts as the law requires, including standard outbound delivery charges where required, and may withhold a refund until goods or proof of their return is received where permitted. A consumer may bear the direct cost of returning a non-defective item only if lawfully informed before purchase and unless WBC has agreed to bear it. Handling beyond what is necessary to examine the goods may permit a lawful diminished-value deduction.

Exceptions—including qualifying goods genuinely made to individual specifications or clearly personalised—apply only as provided by law. An ordinary stock cable with a selectable standard length is not necessarily exempt. No change-of-mind exclusion restricts fault remedies or a statutory legal guarantee.

Withdrawal model: To: Perstaff Precision Technologies (PVT) LTD, support@worldsbestcables.com. I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [items]. Ordered on [date], received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date]. (Signature only if submitted on paper.)

Site implementation requirement: Where EU rules require an online withdrawal function, a conspicuous, accessible online cancellation function and acknowledgement must be implemented; publishing this paragraph alone is insufficient.

7. Return authorisation and recommended packing

To request a voluntary return, use [Contact Us](https://shop.worldsbestcables.com/contact-us/) with your order number and the items concerned. WBC will provide an RA (Return Authorisation) number where applicable, the correct return address and any required customs instructions. Place the RA number on the shipping label, not on the product box itself. Please include documentation where practicable and protect the items in transit. A tracked service such as FedEx or UPS is recommended; if you purchase a label yourself, consider insuring the parcel against loss or transit damage.

Do not assume our registered Sri Lankan office is the returns destination. Where law grants a right to cancel or return without a return authorisation, the absence of an RA number does not take away that right. Customers should contact us before incurring costly international return freight so we can confirm the appropriate procedure.

8. Return transport, free-shipping offers and deductions

For voluntary change-of-mind returns outside mandatory withdrawal rules, the customer generally pays for the return shipment unless we agree otherwise. WBC's previous voluntary-return terms state that when the original order was shipped free under a shipping promotion, the actual outbound shipping cost may be deducted from the voluntary return credit. For future orders, such a deduction will be applied only if its method and potential amount are adequately disclosed before purchase, it reflects a reasonable demonstrable charge, and it is lawful for that transaction. This deduction will not be made from a refund where mandatory law requires repayment of standard outbound shipping or prohibits the reduction, nor for a covered defective item where WBC must bear shipping costs.

Shipping payments may otherwise be non-refundable for a purely voluntary return only where that condition was disclosed and is lawful. Any refund required for non-delivery, nonconformity or cancellation remains subject to mandatory legal rules. Please contact support before sending a return to obtain the correct label and documents.

9. Refund method and timing

Refunds required by law will be processed within the legally applicable deadline, using the original payment method unless an alternative is lawfully agreed. For voluntary returns, WBC will process an approved refund promptly after inspection and confirmation of the eligible return, subject to processing time controlled by card issuers and payment providers. When a statutory withdrawal applies, its own refund deadline prevails. We will provide a transaction reference or written confirmation when practicable. Original foreign-exchange charges imposed by the customer's bank are outside our control, except where applicable law requires reimbursement.

10. Exchanges, partial returns and gifts

We can arrange an exchange when agreed, subject to availability and any price difference explained in advance. If a bundle or quantity promotion is partly returned voluntarily, the remaining order may be repriced only where the promotion disclosed that consequence before sale and local law permits it. Refunds for gifts normally return to the original payer and payment method unless a different method is agreed and lawful. Statutory remedies remain unaffected.

11. Disputed charges

You may contact us or exercise lawful card-provider or consumer-dispute rights. We will not automatically withdraw support, warranty service or statutory remedies solely because a chargeback or formal complaint was raised. We may verify and reconcile payment records to prevent duplicate reimbursement.

12. Contact and policy version

Support: support@worldsbestcables.com | Website: https://shop.worldsbestcables.com/contact-us/. The version provided before purchase applies to the voluntary returns programme for that order, subject to any more favourable commitments and mandatory law. We may update this Policy prospectively with an effective date; updates do not retrospectively remove vested rights.